Shipping Policy

Policy Overview

This Shipping Policy formulates unified, standardized logistics and delivery rules for all orders placed on our global beauty e-commerce platform, applicable to all regional customers, all product categories, and all shopping scenarios on the platform. The purpose of this policy is to ensure full transparency of order shipment, logistics distribution, delivery cycle and related service standards, standardize the operation process of platform order logistics, and fully protect the legitimate shopping rights and interests of global users. All shipping services provided by the platform follow unified international e-commerce service specifications, with no regional differentiated rules, hidden charges or variable standards, ensuring that every customer can enjoy consistent, fair and efficient logistics distribution services.
This policy clearly defines the platform’s order shipment time limit, global delivery cycle, free shipping rules, logistics service scope, special order processing specifications and other core content. All logistics services are independently undertaken by the platform’s officially designated global logistics partners, and the platform uniformly supervises the whole process of order shipment, transportation and delivery to ensure the stability and reliability of logistics services. By formulating standardized shipping rules, we aim to eliminate the uncertainty of cross-border shopping logistics, optimize the user shopping experience, and establish a transparent and trustworthy global logistics service system for clean beauty product retail.

Order Processing & Shipment Time Rules

All valid orders successfully paid and confirmed on the platform will enter the official processing queue immediately. The platform implements a unified order shipment time standard, and all confirmed orders will be arranged for formal shipment within 1 to 3 working days. The working days here refer to official working days excluding weekends and universal statutory holidays, ensuring that all orders are processed in chronological order of payment confirmation without priority or delayed processing for no reason. During the peak shopping seasons, promotional activities and inventory adjustment periods, the order shipment sequence will still be strictly implemented in accordance with the payment time, and the overall shipment cycle will not be arbitrarily extended.
After the order enters the processing stage, our professional operation team will complete product inspection, packaging, sorting and logistics docking work in sequence. All beauty products will be packaged with professional shockproof, pressure-resistant and moisture-proof packaging materials suitable for cosmetic and skincare product transportation, to avoid product damage, leakage, extrusion and other problems during long-distance global transportation. After the completion of packaging and inspection, the logistics team will generate official logistics tracking numbers for all orders, and the tracking information will be automatically updated to the user’s order background, facilitating users to check the real-time logistics transportation status at any time.

Global Delivery Cycle Standard

The platform implements a unified global delivery cycle standard for all regional orders, with a fixed delivery time of 6 to 12 working days from the date of formal shipment. This delivery cycle is applicable to all domestic and international regional orders covered by the platform’s logistics service scope, without any differentiated time limit setting according to regions, countries or regions. The delivery cycle includes the whole process of outbound transportation, customs clearance inspection, regional distribution and final delivery, realizing standardized and predictable global logistics service efficiency.
It is necessary to clarify that the 6 to 12 working days delivery cycle is the conventional standard delivery time of the platform. In case of objective uncontrollable factors such as international logistics peak congestion, customs routine inspection, extreme weather and natural disasters, the delivery cycle may be slightly delayed, but the platform will actively track the logistics status, synchronize the latest progress to users in a timely manner, and assist users in solving logistics problems throughout the whole process. The platform does not provide additional accelerated delivery services for all orders, and all users enjoy the same standard delivery cycle to ensure the fairness and uniformity of global shopping services.

Free Shipping Service Rules

The platform provides permanent full-site free shipping services for all commodities, with no consumption threshold, no order quantity limit and no regional restriction. All orders successfully placed and paid on the platform can automatically enjoy free global shipping services, and the platform will bear all logistics transportation costs, customs clearance fees and distribution fees generated in the process of product transportation. Users do not need to pay any additional shipping fees, handling fees or regional distribution surcharges, realizing zero shipping cost shopping experience for all global customers.
The free shipping policy covers all product categories on the platform, including all makeup, skincare and beauty essential products, and is applicable to all conventional shopping orders. The free shipping service is automatically activated after the order is confirmed, without user application, coupon redemption or other additional operations, which simplifies the user shopping process to the greatest extent. The platform’s free shipping rule is a long-term fixed service policy, which will not be changed arbitrarily due to promotional activities, seasonal adjustments or regional differences, ensuring the long-term stability of user rights and interests.

Logistics Tracking & Order Follow-up Service

After the order is shipped, users can query the real-time logistics transportation status through the official order management background. The logistics tracking system will synchronize key node information such as outbound completion, transportation transfer, customs clearance progress, regional distribution and pending delivery in real time, so that users can fully grasp the order dynamics. For all orders in transit, our customer service team will conduct regular follow-up inspections to identify abnormal logistics status such as delayed transportation, stuck customs clearance and abnormal distribution in a timely manner.
Once any logistics abnormality is found, the team will actively intervene in processing, communicate and coordinate with logistics suppliers and customs departments, and synchronize the processing progress and solution to users in a timely manner. For orders with normal logistics progress, the platform will automatically complete the whole process of logistics supervision until the order is successfully delivered. After the order is delivered, the system will automatically update the order status to completed, and users can check the delivery record and order details in the background at any time.

Abnormal Logistics Order Processing Specifications

In view of abnormal logistics situations that may occur during order transportation, the platform has formulated standardized processing specifications to fully protect user rights and interests. If the order logistics information is not updated for a long time, the delivery is significantly delayed beyond the conventional cycle, or the package is lost or damaged during transportation, users can initiate a consultation through the official customer service channel, and we will verify the abnormal situation within the shortest time and provide targeted solutions.
For packages damaged or lost due to logistics transportation problems, the platform will provide users with free re-delivery, full refund or other optional solutions according to the actual situation, without requiring users to bear any losses. For delayed orders caused by objective factors, the customer service team will actively explain the situation, track the progress in real time, and try their best to promote the completion of delivery. All abnormal logistics problems will be processed in accordance with unified standard procedures, ensuring fair and reasonable solutions for all user orders.